Health Kulture Botanicals abide by Australian Statutory Legal requirements in regards to products that are faulty. If you believe your product to be faulty please contact us with the details of the fault and any photos. Items sent back without first contacting Health Kulture Botanicals will not be refunded or returned.
Any items that are to be returned will be assessed and will either be replaced or refunded accordingly. Refunds are issued on the cost of the product only and not any postage costs incurred.
Refunds will be issued in the same manner in which the goods were paid. If product was paid for with Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.
Refunds will not be offered on change of mind purchases or if you do not like the scent ordered. Please ensure you read scent descriptions prior to purchasing.
In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. Due to Australia's weather conditions, it is advised against requesting an Authority to Leave to prevent damage products.
Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged. Please be sure to read all ingredients listed in the description and contact us prior to purchase if you have any concerns or questions.